Returns and Exchanges

WE HOPE YOU LOVE YOUR ROCKET DOG SHOES!

But we know that it's sometimes necessary to return an item so we will make it as easy as possible. 

 

Please note for BOGO returns your refund amount for each item will be proportionally reduced.   When you purchase items as a Buy One Get One offer, the discount reflecting the price of the lowest-priced item is proportionally applied to each eligible item. If any item is returned, the refund will be equal to the original price of the item reduced by the proportional discounted amount.

All items must be unworn and in the original packaging.  We encourage you to try on your Rocket Dogs indoors to make sure everything looks and feels great!

RETURN INSTRUCTIONS

 

We gladly accept returns purchased from www.RocketDog.com for a refund. All items must be unworn and in the original packaging. **The original shipping fee, if any, is not refundable.

We do not offer exchanges. If you wish to change an item, simply return it to us for a refund then place a new order on our website.

 

To help us serve you better, please circle the return reason that best describes the reason for the return.

Fit Too Big     Fit Too Small     Quality     Changed Mind          Defective

Changed Mind                              Dislike                                Other _____________________

 

HOW TO RETURN MERCHANDISE

  1. Select the return reason code from the options on the return instructions (above). Refunds will be issued to the original payment type used. It may take 7 to 10 business days from receipt in our warehouse for us to process your return credit.
  2. Pack the item for shipment and include the packing slip in the box.
  3. Ship the package back with your choice of the prepaid label included with your purchase or a carrier of your choice. A $8.95 shipping fee will be deducted from your refund if the prepaid label is used. If using a carrier of your choice, we highly recommend the use of a traceable shipping method.
  4. An email or text message will be sent when a refund has been issued.

 

Thank you for shopping with Rocket Dog. We appreciate your order. If you have any questions or need additional information, please contact us @ RDCS@rocketdog.com or (877) 545-4806 8:00 AM – 4:00PM PST Monday-Friday to leave a message.